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Hallberg's Picture of Health: What is patient satisfaction?

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Follow up after surgery
A patient has a follow-up visit after surgery at the Mayo Clinic in Rochester, Minn.
Alex Kolyer | For MPR News file

An article in "The Atlantic" has Dr. Jon Hallberg thinking about the meaning of patient satisfaction.

More and more, the health care industry equates patients with customers, and making sure they're 'happy' is a high priority.

For example, Medicare financially rewards hospitals that do well on patient surveys.

But Dr. Hallberg says unlike the customer, the patient is not always right.